Return and Refund Policy

### Detailed Description of Goods and Services
Brees Nutrition operates in the e-commerce sector, specializing in the retail of health products. The company offers a wide range of health-related goods, including vitamins, supplements, natural remedies, organic foods, and wellness products. These items are marketed towards individuals seeking to maintain or improve their health through natural and holistic means.

### Delivery Policy
– **Processing Time:** Orders are processed within 3 working days, contingent on availability and payment receipt.
– **Confirmation:** Delivery is confirmed through a tracking company waybill number.

### Return and Refunds Policy
– **Availability:** Goods and services are provided subject to availability. If a product is unavailable, a full refund is issued within 30 days.
– **Cancellation:** Client-initiated order cancellations incur a 5% administration fee.
– **Damaged Goods:** Goods damaged during transit can be replaced or refunded if reported within 1 working day.
– **Satisfaction Guarantee:** Products come with a 7-day satisfaction guarantee.
– **Unopened Products:** If dissatisfied, contact must be made within 7 days. Returns are accepted in their original sealed state, with shipping costs borne by the client. A return number and address will be provided. Upon inspection, a refund for the product value will be issued if the item is in its original condition.
– **Opened Products:** If opened and used products are unsatisfactory, feedback will be forwarded to the supplier. Refunds are subject to the supplier’s discretion.

### Customer Privacy Policy
Brees Nutrition commits to protecting user personal information in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA can be downloaded [here](

### Payment Options
– **Accepted Payments:** Visa, MasterCard, Diners, American Express cards, and bank transfers.
– **Additional Fee:** An extra 3% is charged for cash bank deposits due to bank fees.

### Card Acquiring and Security
Card transactions are processed by PayGate (Pty) Ltd, an approved payment gateway for South African Acquiring Banks. DPO PayGate employs SSL3 encryption, and no card details are stored on the website. More information on DPO PayGate’s security can be found at [](

### Customer Details Separate from Card Details
Customer details are stored separately from card details, which are entered on DPO PayGate’s secure site.

### Merchant Outlet Country and Transaction Currency
– **Country:** South Africa
– **Currency:** South African Rand (ZAR)

### Responsibility
Brees Nutrition is responsible for all transaction-related aspects, including sales, customer service, dispute resolution, and delivery.

### Country of Domicile
The website is governed by South African law. The chosen domicilium citandi et executandi is Val de Vie Estate, Paarl, Western Cape, South Africa.

### Variation
Brees Nutrition reserves the right to modify this agreement or any part thereof at any time without prior notice.

### Company Information
– **Company Structure:** Private company, trading as PTY Ltd
– **Registration Number:** 2018/216313/07
– **Director:** Christine Joan Hewlett
– **Contact Details:**
– **Physical Address:** Beaulieu Country House, 385 Crocus Road, Beaulieu, Kyalami, 1684
– **Email:**
– **Telephone:** [Please include the number]

This comprehensive overview covers the primary policies and operational details relevant to customers and partners engaging with Brees Nutrition.

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