Returns Policy for Brees Nutrition
At Brees Nutrition, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product purchased through our e-commerce website, you may return it subject to the following terms and conditions:
1. Eligibility for Returns
a. You may return a product within 7 days from the date of purchase.
b. To be eligible for a return, the product must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
c. Certain products, such as perishable items or products with a limited shelf life, may not be eligible for return. Please contact us for more information about the eligibility of specific products.
2. Process for Returns
a. To initiate a return, please contact our customer service team at breesnutrition01@gmail.com within the specified return period. Please provide your order number and reason for the return.
b. After receiving approval for the return, you will be provided with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.
c. You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective product).
3. Refunds
a. Once the returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. If your return is approved, a refund will be processed to the original method of payment used for the purchase. Please allow 10 days for the refund to be processed and reflected in your account.
c. Shipping costs are non-refundable, unless the return is due to an error on our part.
4. Exchanges
a. If you would like to exchange a product for a different item, please follow the same process as outlined above for returns. Once the returned item is received and approved, you may place a new order for the desired item through our website.
5. Damaged or Defective Products
a. If you receive a damaged or defective product, please contact us immediately at [customer service email] with details and photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement product or issuing a refund.
6. Contact Us
If you have any questions or concerns about our returns policy, please contact our customer service team at breesnutrition01@gmail.com. We are here to assist you and ensure that you have a positive shopping experience with Brees Nutrition.